Items purchased from Stellarnations.com may be returned for a refund -excluding shipping charges and 10% restocking fee up to 30 days after the date of shipment.
Items must be returned in the condition in which they were received.
Please note that we do not accept returns on the following:
Products that were damaged in transit require that you make a claim directly with the shipping company as it is not the responsibility of Stellarnations.com
A refund will be posted to your credit card once your return is received and processed. It normally takes 2-10 business days for financial institutions to process the transaction once we have authorized the credit. NOTE : All individual credit card orders will be assessed a 10% restocking fee for returned merchandise.
If you are returning items due to our error, please contact Costumer Service at firstname.lastname@example.org before shipping your package to avoid being charged this restocking fee and obtain a prepaid shipping label.
Please ship your return to the following address:
to: dr. Beatrix Czeizel – Anikó Greskó
Orban Balazs u. 35.
Be sure to pack your items carefully for shipment so they are not damaged in transit. To prevent any losses, please remember to insure your package. We recommend returning your items via insured carrier. We also suggest that you keep a copy of the tracking number and shipping receipt for your records.
Stellarnations.com is not responsible for any merchandise lost or damaged en route to our distribution center.
100% satisfaction is our goal : ordering, shipping, costumer service and selection.
If you are unhappy with your purchase for any reason, please contact us immidiately.
We promise to do everything we can to make things right.